About
One technician. No call center.
Hi, I'm CJ.
I'm the person you'll actually talk to when you call Above the Wire — not a dispatcher, not a script, just the technician who shows up or logs in and fixes the problem.
I've spent 25+ years as an IT generalist: everything from repairing home computers and untangling home networks to building out reporting systems and imaging standards for multi-location businesses. Above the Wire is where I bring that same range directly to homes and small businesses in Port St. Lucie, without a help desk or a queue in between.
Above the Wire is a registered fictitious name (DBA) of X42 Core, Inc., the consulting company I've run since 2005 doing contract IT work alongside full-time technical roles. If you see X42 Core on an invoice or agreement, that's the same business behind this site.
How I work
Straight answers
I'll tell you what's actually wrong, what it'll cost, and whether it's even worth fixing — before any work starts.
No unnecessary upsell
You get what you need, not a bundle of extras you didn't ask for. If a $10 fix solves it, that's what you'll be quoted.
Treated like my own equipment
Your machine, your network, your data — handled with the same care I'd want for mine.
Plain-English explanations
You'll understand what happened and how to avoid it next time — no jargon dumped on you to sound impressive.
Your time respected
Clear scheduling, honest estimates on how long something will take, and no runaround.
A quick note
I'm in the process of relocating to the Portland, Maine area, which is why Managed IT Services are on hold for new clients right now.
Break-fix, on-site, and remote support continue as normal in the Treasure Coast area in the meantime — see the Services page for details.